As you enroll in this course we believe you are interested to learn about “knowing your customer to grow your business towards success.

Understanding customers is the key to giving them good service. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations. To understand your customers well, you need to be attentive to them whenever you are in contact with them.

This course is not only for business owners as it says growing your business, it is for everyone who deals with customers. Some of the examples we can give are

• Business Development Officer

• Customer Relationship Manager

• Customer Relationship Specialist

• Customer Service Supervisor

• Customer Service Executives

But customers are there for every business, right? So this course is for everyone.

To develop your business, to sell your product or services it is necessary to first know what your customer wants or expects from you. So in this course, we will learn topics like

· Basics of Management

· Growth of services

· Measuring customer expectations

· Gaps in measuring customer expectations

· Closing these gaps

· Increasing customer experience towards your business

· Relationship Marketing

· Customer Relationship management

· Service failures, complaints, and strategies to recover it

· Strategies for Customer satisfaction etc..

This course will not only have the lecture-type content but also case studies as well as understanding concepts with the help of real-life scenarios.

Hope you like this course and do not forget to give your feedback.