ITIL stands for Information Technology Infrastructure Library. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
ITIL 4 Foundation Certification is a worldwide recognized certification for the IT Service Management framework. Completing ITIL 4 Foundation training and certification is an important step in acquiring the necessary skills and best practices in IT service management.
Below is the exam syllabus:
1. Understand the Key Concepts of Service Management.
2. ITIL Guiding Principles in an Organization.
3. Understanding Four Dimensions Of Service Management.
4. Learn the purpose and components of the ITIL service value system.
5. Key Activities of the Service Value Chain and how they interconnection.
6. Understand the purpose and Key terms of 15 ITIL Practices.
7. Understand 7 ITIL Practices.
ITIL Foundation will remain the entry level certification and continue to explore the fundamental principles of ITIL. You will need to complete ITIL Foundation as a pre-requisite if you want to sit any of the other modules. Once you have your Foundation certificate, you can then choose which qualification path you want to go down - ITIL Managing Professional or ITIL Strategic Leader.
ITIL Foundation will benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers, and Business Process Owners.
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