This course is prepared by Lead Auditor.

Do you want to manage risks in your business?

Do you want to work according to International Quality Management System principles?

Do you want to solve the problems among the employees by learning process approach?

Do you need to get feedback of customer more systematically?

No matter what you do, are you confronting customer complaints?

This training is published firstly on 2016, due to some technical reason it uploaded again into system.

You can find more in the content of our training. ISO 9001 is the main standard for Quality of products and services you will provide.it is notsector specific and dependent on Organization type. Although you are a non-profit Organization, you can implement andcertificate according to the ISO 9001.

This is the basic of ISO standards before to get information about food, health, environmental, information and other safety standards. When you implement well quality management system, you can improve your management system with more easily integration with another management systems.

The ISO 9001: 2015 Quality Management System Standard hasbeen published, and companies with a Quality Certificate are required to submit a new version until 2018. The new version is intended to be a explain step-by-step. To get ISO 9001:2015 certification, you will have to prove you can full-fill system requirements. You can use this seminar videos to get awareness to your employees or individual to implement or improve your Quality Management System.

Now, due to Covid-19 pandemic you need to conduct risk and opportunities review as soon as possible.

Quality management system is must also to manage customer satisfaction. Customer Happiness is a golden opportunity, 51% of consumers switch business because they are not happy with the service. Consumers are not stupid if your service including the product is not good, they will not buy your product. Therefore, it is important to keep on top of your processes to make sure that you have the feedback of the consumer and improve your systems accordingly.

Before getting auditor training, it would better to update your information about ISO 9001:2015.