This course explains the methods used by insurance claims and investigative personnel to investigate a first-party property claim. The insurance claims professional must obtain as much material information available to the insured and witnesses. The course discusses how the claims professional can -- by means of the conditions of the insurance policy -- compel the insured to produce documents and appear and testify at examination under oath. The claims professional conducts his or her investigation and enters into an agreed scope of loss, statement of loss, and proof of loss.

The course covers the following:

1. How a claim is investigated.
2. The obligations of the insured to the insured who presents a claim.
3. The obligation to present to the insurer relevant documents.
4. The obligation of the insurer to review and analyze relevant documents.
5. The need for an agreed scope of loss.
6. The preparation of the statement of loss.
7. The preparation and evaluation of the sworn statement in proof of loss.
8. The facts and investigation results that must be included in the adjuster’s reporting.
9. The public adjuster and his or her duties to the insured and the insurer.
10. The need to establish that conditions have been met.