Welcome to Workplace Etiquette with Yvonne.

• Are you looking for ways to improve your visibility within the workplace?

• Do you want to improve your relationships and build your confidence?

• Do you need guidance in presenting yourself confidently and professionally?

• Would you like to brush up on your image in the office?

Then this course is for you...

This course will cover workplace etiquette and when you have completed it you should be able to improve your workplace relationships by displaying the behaviours appropriate for your environment.

How we portray ourselves to colleagues, management, and our customers is important whether it is in person, by telephone or by email.

People form impressions within seconds of meeting others. A first impression is a lasting impression. During this course you will learn how to build your confidence in the workplace environment and develop professional relationships.

Basic etiquette is defined by the behaviour required by the conventions of a community or group.

Office or workplace etiquette is defined as a code that governs the expectations of social behaviour in a workplace, or the customary code of polite behaviour in society or among members of a particular profession or group.

Voice tone, facial expressions, actions, and posture are powerful communication tools. They are powerful in both our professional and personal lives. Our focus in this course will be on communication in the workplace or office environment.

How we portray ourselves to colleagues, management, and our customers is important whether it is in person, by telephone or by email.

This course is designed to empower any person, from senior level management right through to a new recruit.

The lessons in this course are the following:

1. Body Language

2. Dress Code and Hygiene

3. Respectfulness and Communication

4. Email Etiquette