You will be able to understand What is an SOP? Who Develops SOP? What are all the Benefits of SOP? Who Develops SOP? Who is the Custodian of SOPs in an Organisation? Elements of an SOP, Define Organisation, Processes and Stakeholders, SOPSteering Committee, SOPDevelopment Approaches, SOPis Fundamental for Process Improvement, Types of SOPs and Introduction to the Case Study Project.