•Definition of management - represents the planning, organization, management and control of resources, to effectively achieve the goals of the organization.

•Basic management functions - planning, organization, controle, cordination, motivation, leadrship etc.

•Management process -

•Managerial levels

•Management as a profession

•Management skills or science - technical skills, humanitarian skills, conceptual skills

•Management as a universal activity

•Management and managers

•Who is the manager

•Manager skills

•The work of the manager

•Successful manager

•Changing the management paradigm

1.INTERPERSONAL ROLE
1.1. Central figure- (In this role the manager interacts with others and performs ceremonial tasks, participating in important events, inauguration of various parts, solemn signing of contracts)
1.2.Leader- (In this role the manager is obliged to motivate, prepare and encourage employees.)
1.3. Courier - (In this role the manager acts as a liaison between people at different levels of the organization, is also presented as a liaison between the firm and the contenders of the organization, such as: suppliers, customers, financial institutions, municipalities, various ministries)

2.INFORMATIVE ROLE
2.1. Monitor observer- (who constantly seeks and receives information, scans various materials in the form of periodic reports that he can use, manages personal contacts in the organization, in order to gather as much information as possible the organization works and what can be improved.)
2.2.Disseminators of information - (The manager in this role distributes the information gathered from various sources to individuals or units of the organization.)
2.3.Spokespersons- (The manager in this role represents the organization in front of different people and groups, giving information, answering various questions on behalf of the organization)

3.THE ROLE OF DECISION-MAKING
3.1. Entrepreneurs- (In this role the manager launches progressive projects, identifies new ideas, delegates the ideas of others, etc.)
3.2.Conflict Resolution- (In this role the manager deals with resolving various conflicts in the organization, which may exist between employees of different sectors, between different levels.Resource distributors - (In this role the manager distributes human resources, materials between departments and sectors, decides who will use the resources, budgets, etc.).
3.3.Negotiator- (The manager is responsible for the representation of the organization in various negotiations. He is put in the role of negotiator with other organizations, in drafting various agreements and their implementation.