Are you a business owner who is sitting there scratching their head wondering where their money has gone to? Do you lose sleep at night worrying about how to collect funds on overdue accounts? Are you trying to follow this up but running up against brick walls? Do you need to learn why debtors present obstacles? Do you want to know the types of debtors you are likely to encounter as a business owner? Would you like to learn when you can call a debtor and the reasons you are allowed to call? Would you like to learn what to do with a debt you are unable to recover yourself? All this and more will be covered during this course.

This course undertakes to educate business owners and staff about debt recovery processes and the types of debtors encountered when doing business.

Topics

· Introduction

· What is debt?

· Who is your debtor?

· Why are they debtors and the types of debtor?

· Identifying debt in your business and staff responsibilities

· First contact- initial invoice

· Rules of contact

· Second contact – call or first letter of demand

· Third contact – final letter of demand

· How to undertake discussions with a debtor and overcome possible objections to payment

· Where to from here??

· Conclusion

This course will be invaluable to any business owner or member of staff who encounters debt in their everyday activities and wants a better understanding of recoveries.