The aim of the course is to develop the knowledge and skills necessary to perform effective interviews ensuring that the objectives of the organisation are met.

This Interviewing Skills course is designed to direct participants through the different stages of the selection process when recruiting and improve their skills when conducting and interview and/or when involved in the interviewing process. The course will ensure that participants have the ability to score and evaluate candidates effectively and assist them in making confident recruitment decisions.

The Course will cover the below topics:

Questioning techniques: 10 types of questions, when & how to ask them

Listening: Preparing to listen, listening barriers, non-interventional listening, interactive listening, mirroring, echoing, note-taking

Interpreting body language: Para-linguistics, types of body language, hands, sitting, standing, eye contact, orientation, proximity, looks/appearance, expressions of emotion

The selection interview: Preparation, structure, evaluation, follow-up

The appraisal interview: Problems, principles, SOS +5 Approach, style, interview tips

The discipline interview: The SNAP method

The counselling interview: The nature of helping, the WRAF approach

The fact-finding interview: Questioning techniques