Course Overview
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workplace Diversity Matters course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Course Objectives
- Explain the definition, terms and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community.
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Undestand and respond to personal complaints, and develop a support system to manage the resolution process.
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action.
Course Modules
Module One: Getting Started
Module Two: Understanding Diversity
Module Three: Understanding Stereotypes
Module Four: Breaking Down the Barriers
Module Five: Verbal Communication Skills
Module Six: Non-Verbal Communication Skills
Module Seven: Being Proactive
Module Eight: Coping with Discrimination
Module Nine: Dealing with Diversity Complaints as a Person
Module Ten: Dealing with Diversity Complaints as a Manager
Module Eleven: Dealing with Diversity Complaints as an Organization
Module Twelve: Wrapping Up
“Diversity is the one true thing we all have in common. Celebrate it every day.”
