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• Describe the software crisis and how the often dismal track record for information technology (IT) projects provides a motivation for changing how we view and manage IT projects
• Define what a methodology is and describe the role it serves in IT projects. Identify the phases and infrastructure that make up the IT project methodology introduced in this chapter. Develop and apply the concept of a project's measurable organizational value (MOV)
• Describe the five project management processes and how they support each phase of the project life cycle. Define the project management knowledge area called project integration management and describe its role in project plan development, project plan execution, and overall change control. Develop a project charter and describe its relationship to the project plan. Identify the steps in the project planning framework introduced in this chapter and describe how this framework links the project's measurable organizational value (MOV) to the project's scope, schedule, and budget
• Student will be able to: Describe the three major types of formal organizational structures: functional, pure project, and matrix. Discuss the advantages and disadvantages of the functional, pure project, and matrix organizational structures. Describe the informal organization. Develop a stakeholder analysis
• Identify the five processes that support project scope management. These processes, defined by the Project Management Body of Knowledge (PMBOK), include initiation, planning, scope definition, scope verification, and scope change control
• Develop a work breakdown structure. Describe the difference between a deliverable and a milestone. Describe and apply several project estimation methods. These include the Delphi technique, time boxing, top-down estimation, and bottom-up estimation
• Describe the Project Management Body of Knowledge (PMBOK) area called project cost management. Develop a Gantt chart. Develop a project network diagram using the activity on the node (AON) technique. Identify a project's critical path and explain why it must be controlled and managed. Develop a PERT diagram
• Describe the project risk management planning framework introduced in this chapter. Define risk identification and the causes, effects, and integrative nature of project risks. Apply several qualitative and quantitative analysis techniques that can be used to prioritize and analyze various project risks. Describe the various risk strategies, such as insurance, avoidance, or mitigation. Describe risk monitoring and control
• Identify and describe the processes associated with the Project Management Body of Knowledge (PMBOK) area called project communications manage ment, which includes project communications planning, information distribution, performance reporting, and administrative closure. Describe several types of reporting tools that support the communications plan
• Describe the Project Management Body of Knowledge (PMBOK) area called project quality management (PQM) and how it supports quality planning, quality assurance, quality control, and continuous improvement of the project's products and supporting processes. Identify several quality gurus, or founders of the quality movement, and their role in shaping quality philosophies worldwide. Describe some of the more common quality initiatives and management systems that include ISO certification, Six Sigma, and the Capability Maturity Model (CMM) for software engineering