Atlassian’s Confluence is a great knowledge base, but frequently I find people run into challenges with how to set it up for success. Pages are hard to find, content isn’t structured properly and the content that IS in there is challenging to use. This course shows you how to build (or update!) your knowledge base step-by-step in your very own confluence instance. This course is intended for folks using Confluence, but anyone who interacts with a knowledge base or wiki will get value from it.
This course will provide hands-on learning and will show you how to build on and improve your own knowledge base. You'll be provided with an example knowledge base to practice your skills on, as well as several assignments to apply your learning. You'll get a few examples of how Ichose to improve this knowledge base, but you'll get LOTSof opportunity to practice on your won to make it better.
You'll learn how to use confluence macros, how to think through your page structure, how to build and use templates and more. Each of these tools explained, and then you'll get a chance to apply them in your free confluence instance for hands-on experience.
You’ll be shown how to create diagrams of your current state, as well as your future state, and how to build a resource inventory. The inventory is especially useful when improving your knowledge base as it will help uncover gaps in what you have.
What you’ll learn:
How to evaluate an existing knowledge base or wiki and analyze it for improvements
How to setup a free confluence space
How to import a confluence space
What templates are and why you’ll want to use them
How to use Lucidchart to map out current and ideal states
How Labels make your life easier
Which macros will help automate your database
The difference between a “topic” and a “how-to” page
And more!
Who this course is for
Teams or individuals who have inherited a confluence space
Individuals looking to improve how they use confluence
People looking for to get hands-on experience using and improving confluence
