This course revolves around finding the right people to be deployed for a given task at the right time, to ensure that the customer expectations and metrics are being met. As an HR professional or a business partner, you play an important role, which is managing the workforce.

In this course:

You will learn the basics of workforce management.

Tackle the problem of shortage of employees by performing resource management.

We will solve a business problem that involves customers getting dissatisfied with the customer care service, due to non-availability and high waiting time which leads to customers abandoning the calls.

You will study the call volume data and relate with employee demographics.

Learn about Erlang C and it's applications in Rstudio to predict the number of employees required on an hourly interval to meet customer expectations.

Master practical skills to solve an HR business problem using a Step-by-step approach called “Anatomy of a Statistical Model”.

Understand how to prepare and explore the data for meaningful insights.

Applying feature engineering techniques to get in-depth knowledge hidden inside the data.