Why have a customer complaints policy? Because it makes good business sense.

Currently, it is becoming increasingly harder to get new customers than retain the old ones. So, making sure your customer service and complaints policies are up to date, and reviewing them constantly to improve customer satisfaction, will turn your happy customers into ambassadors – eager to return and ready to promote you with positive word-of-mouth references.

Every small business needs a customer complaint policy. But policies and procedures are not easy to write. The step by step guidance for developing a complaint policy with procedures makes the process easier. The final document is concise and can be used to train current and future employees. The trainer asks you questions about your processes to help you decide what is best for your business operations. Combining this with the extra advice you can access from state government business websites, you will have a policy that will be unique for your business.

Companion Course to the ‘Effective Debt Collection Strategies’

This course is a companion to the ‘Effective Debt Collection Strategies’ course. In the ‘Don’t Let Your Customers Run Your Business’ course the policies and procedures are included.

The Course Content

The course covers the basic criteria for writing any policy with procedures, such as the specific language and tone of the document, the structure of the policy and the step by step instructions to create a unique policy to suit your business.

Various ideas are offered so you can adapt the policy to the way you want your business to be run. In addition there are three different flowcharts of processes and procedures that you can download and customize.

My Experience to Deliver this Course

I am a business manager, qualified trainer, and small business owner. My background has been in office administration and then business management for over 25 years in 20 different industries. Cash flow control and cost management in addition to accounting, budgeting and customer debt collection has been my strengths. I was also a quality assurance manager and my role included writing policies and procedures. So I would like to share my knowledge and experience with small business owners and administration personnel to increase their customer’s satisfaction by dealing with complaints efficiently and effectively.

Join me in the course

I am sure you are like most people who run a successful business; you need customers and more importantly, you need to retain the current customers as It is so much harder to get new ones. This course assists to give your current customers reason to promote your business by improving customer service, particularly when they have a complaint.