In this course, you will Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. You will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.

Topics include:

• Troubleshooting user access issues

• Troubleshooting Application Launch and Desktop launch issues

• Using Citrix Director to interact with user sessions and capture information for issue resolution or escalation

• Understanding user sessions, including profiles

• Troubleshooting Storefront Login issues.

• Resolving printing problems

  
  

Modules covered:

Module 1: Fundamental Architecture for the Help Desk Role

Module 2: Citrix Director and its role in Help Desk Support

Module 3: Providing and Troubleshooting End User Access

Module 4: Citrix Workspace App

Module 5: Citrix Application and Desktop Launch issues.

Module 6: Printing

Prerequisites:

This course requires little to no previous experience with Citrix Virtual Apps and Desktops. Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve Citrix issues.

If you are someone who got assigned to work as Citrix Level 1 engineer in your organization or if you like to learn Citrix Level 1 helpdesk skills to find a job this course will be quite helpful for you.

How this course will benefit you:

At the end of the course you will have all the knowledge to Troubleshoot and Solve the Citrix issues independently in your Citrix environment.

I would like to see you as a Citrix Level 1 champion & I am really looking forward to meeting you in the course.

Thank you!