This course imparts the ability for managers to work effectively with team leaders to manage change processes. It also includes implementing change strategies and processes and evaluating the impact of change on the employee and the organisation. Learners will also learn methods to encourage innovation in the workplace by creating a conducive environment to support innovation. Learners will also be taught how to maintain a conducive environment for innovation in the section on conflict management.  The course covers the signs and stages of conflict as well as strategies for conflict resolution.  Also included is a section on the barriers to communication.