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• Recognize the importance of emotional intelligence at work.
• Identify the common misconceptions about intelligence.
• Match IQ, expertise, and emotional intelligence with the appropriate contribution to workplace ability.
• Identify the emotional intelligence attributes in top performers.
• Recognize the value of becoming more self-aware.
• Identify the characteristics of instinct.
• Select the common blind spots that hinder accurate self-assessment.
• Identify the ways that confidence affects career success.
• Recognize the benefits of regulating and controlling one's emotions at work.
• Identify the skills that enable individuals to keep emotions and impulses in check.
• Choose the characteristics of integrity.
• Identify the characteristics of innovation and adaptability.
• Recognize the value of being able to motivate oneself.
• Choose the traits of individuals who continually strive for excellence.
• Choose the ways that commitment benefits the company and the individual.
• Identify the reasons why initiative and optimism are essential in work environments.