In today’s time when it is an era of Work From home and inbound contact with suppliers, customers and other stakeholders, scope of communication via email had rapidly increased. It is imperative for professionals to learn specific business email writing protocols. Most of the time, dilemma they face is that they know what to mention in the email, however translating it in to words in an effective manner is the area where they lack. In this module, I have covered all the day to day situations on which professionals are bound to write email where they struggle. I have suggested many points which are dedicated strategy to write emails under various situations. Broad content of the module is as under:
1. Four Principles of Email Writing
2. Identifying 7 C’s formula of Effective drafting of email
3. Standard protocol of any professional email
4. Strategies, Formula / Proforma of emails in various situations as below.
Ø Inter-departmental request emails
Ø Reply to business enquiry
Ø Sales Proposal email
Ø Reply to Complaints by customers
Ø Payment follow up with clients
Ø Requesting Extension and delays in projects
Ø Convey negative messages and how to say ‘No’
Ø Appreciation / motivation of Staff
Ø Goodwill email to clients
5. Do’s & Don’ts of Email Writing (Etiquette)
If you think that Email writing is mere an art, then I must tell you, you are wrong on your count. Well apart from being an art, email writing is also a science. It does have its own principles, methods and formulas to establish its effectiveness.
If you really want to add a substantial value to your email skills, do become the part of this journey; and I am sure you will appreciate your decision unarguably.
In business, in the workplace, and in our personal lives, we all stand to benefit from more effective communication skills. Writing is essential to communicate your message clearly and professionally and to incite action in those who you supervise, work with and require action from.
