According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017.

Now chatbots are increasingly becoming common as the best form of online communication between brands and consumers.

Organizations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a VCA, according to Gartner research.

It simply means, one who works in IT industry must know how to build and deploy Chatbots or virtual assistant into websites.

Giant companies make a lot of profit using chatbot and they will hire those who are capable of building chatbot or VA. As it eliminates the manual intervention, hence there has been reduced observed in cost as less number of employee required as of now. It also manages customer queries 24*7, promoting better customer engagement for the product.

In this learning path you will learn different bot services which are being offered by Microsoft Azure. First of all you will learn the basic concepts related to bot like why we need it and how it is useful in business.

Then you'll build and deploy simple chatbot, integrate into website and Facebook page which will create better customer engagement and provide better 24*7 services to customers.

Then learn how to crawl from different sources like FAQ links , documentation, product manual etc to create FAQ bot or you can called it as QnA chatbot. Then at last you will be going to deploy Luis app.