In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here. Topics range from Windows 10 enterprise environment, MS Office software, Cisco VPN, Active directory and MAC OS.

Best of luck of with your quest for better career. In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here.

Sections are broken into digestible Topics below:

Control Panel ITEMS

Essential Windows tools

Network Troubleshooting

Display / Sound

Malware/ Virus

Popular Browsers

AD & VPN

CMD & SHORTKEYS

Hardware Essentials

Favorite apps for productivity

MAC OS in One Video

Best of luck of with your quest for better career.