This course is for Staff, Students, Teachers, Trainers & Managers in the Service Industry.

• Is English your second language?

• Are you working in a customer service job or studying to?

• Is your level of spoken English good but you would like to improve when speaking in formal situations?

• Would you like to speak politely in formal situations to guests, customers, in interviews, meetings and official events?

• Would you like to speak English with fluent English speakers?

This course is best for Upper Beginner to Intermediate speakers of English.

You work in a restaurant, hotel, cruise ship, airline, tourism, a retail shop, an office, banking, hospital, public transport and public events. Or you might work independently with Uber, Lyft, Grab or airbnb for example.

Maybe you're studying at college or university about to start your career and want the confidence to speak hospitality English with your guests and customers.

This English course can also be used by teachers, trainers and managers to enhance or back up their own materials and resources.

Why is it good to learn how to speak polite English?

• If you speak to strangers in a formal situation, you should speak politely.

• If you speak politely and show respect and courtesy, you will leave a good impression.

• If you leave a good impression your guest, customer or interviewer will remember you as a nice, professional person.

When we are respectful and courteous to people we make them happy, this releases endorphins in the brain which triggers a positive feeling in the body. This positive feedback loop is beneficial to everyone and will enhance your position at work with both your colleagues and customers. It's a win-win situation!