All customer invoice (short payment) deductions and chargebacks are not created equal. Some are “the cost of doing business”, but others are truly “the cost of doing business POORLY”. In this information-packed session, learn about the different types of customer deductions, the impact each has on company profitability and strategies to get them under control.

This course provides attendees with strategies, insights, and best practice information including:

• Key reasons companies struggle to take control of deductions and how to overcome these challenges

• 5 critical steps to improve deduction management

• Factors contributing to post audit claims and how they can be reduced

• An overview of enabling technologies currently available to streamline deduction management