Curso para Call Center programa Educativo
Day 1
1. Telephone Alphabeth
2. Conversation Examples
3. Numbers and vocabulary
4. Basic parts of speech (parts of a sentence)
5. English consonant sounds
6. Listening Strategies
7. Paraphrasing
Day 2
1. Simple presente vs Present Progressive
2. The ending -s
3. Listening purposes
4. Summarizing
5. Note taking strategies
Day 3
1. Simple past vs Past Progressive
2. ED Endings – Regular Verbs
3. Pronunciation tips part 1
4. Simple Future
5. Listening strategies
6. Reading strategies
Day 4
1. Present Perfect vs Past Perfect
2. Irregular verbs list
3. English verb tenses summary
4. Pronunciation tips part 2
5. Active listening
Day 5
1. Use of verbs do & make
2. “Do” for general ideas
3. Important expressions with “Do”
4. Important expressions with “Make”
5. Make vs Do
6. Question formation in English
7. WH Questions
8. Yes/No Questions
9. Embedded questions
10. Five rules for using embedded questions
11. Using Embedded questions part 2
12. Question formation practices
13. Tag questions
14. Pronunciation tips parts 3
15. Reading
Day 6
1. False cognates
2. Pronunciation tips part 4
3. Tag questions part 2
4. Abbreviations and acronyms
5. Some useful abbreviations
6. Listening for main ideas
Day 7
1. Modals
2. Summary chart of modals
3. Practice
4. Pronunciation tips part 5
5. Consonant clusters
6. Silent consonants
Day 8
1. Pronunciation tips part 6
2. Reported speech (Indirect speech)
3. Modal verb forms sometimes change
4. Place and time expressions
5. Say or tell
6. Direct speech
7. Right and wrong
8. Recent trends
9. Listening for main ideas
Day 9
1. Gerunds and infinitives
2. Syllable stress
3. Stress in words with prefixes and suffixes
4. Stress in verbs & nouns
5. Stress in days of the week and months of the year
6. Reading
7. Pronunciation
Day 10
1. Conditional sentences
2. Pronunciation tips part 7
3. Exercise 4
4. Call center ocupations
Day 11
1. Prepositions overview
2. Prepositions of place: At, In and On
3. Pronunciation tip’s part 8
4. Listen to the following phone call.
Day 12
1. Useful vocabulary
2. Pronunciation tips part 9
3. Guilty or innocent?
4. Listen to the following phone call
5. Reading aloud
Day 13
1. The use and non-use of articles
2. Regular compartives and superlatives
3. How to use comparatives and superlatives
4. Exercise 1
5. Exercise 2
Day 14
1. Pronouns summary
2. Personal pronouns – subject
3. Exercise 1
4. Exercise 2
5. Exercise 3
Day 15
1. Count and non-count nouns
2. Quantifiers
3. Practice
4. Another vs other
5. Exercise 1
6. Pronunciation tips 10
7. Pronunciation’s exercises
8. Listening for details
Day 16
1. Passive voice
2. How to use context clues and find the meaning of a word
3. Tips and warnings
4. How to find the main idea
5. Pronunciation review
Day 17
1. -Ed and -Ing adjectives
2. List of adjectives ending in -Ed and -Ing
3. Probing questions
4. Fluency exercise
5. Phone call example
Day 18
1. Giving instructions
2. Reading aloud
3. Pronunciation practice
4. Sounds in pictures
5. Speaking practice
6. Make vs Do review
Day 19
1. Vocabulary practice
2. Dominoes games
3. Reading out loud practice
4. Pronunciation
5. Phone call example
Day 20
1. Pronunciation practice
2. Main ideas and supporting details
3. Additional reading information
