UPDATED regularly with new support material (PDF/PPT/VIDEO). Includes more than 15 extra support files.

NEW practicing material:

Practice tests to help you explore and apply knowledge. Very important to prepare you for real case situations and job interviews.

They are composed of multi-choice questions and with the right solutions, backed with further reasons and explanation of the right choice.

In this conflict resolution training, you'll get the whole spectrum of conflicts and how to resolve them positively.

Very often, conflicts arise very silently and unnoticeably. If you don't tackle on time, they will keep growing and escalating.

This course will allow you to read the signs and anticipate before they escalate to more significant proportions.

These are some of the areas/lessons I'll address in this course of conflict resolution:

- Difference between problem, disagreement, and conflict

- Aspects of a conflict (Danger/risk vs. opportunity/possibility to improve)

- Causes of a conflict, Signals of a conflict

- Perceptions and how we process info leads to conflicts

- Behavioural styles and their impact on conflicts

- Steps to clarify a conflict

- Conflict styles and outcomes

- Communication is key to conflict resolution

- Best practices on conflict resolution

By the end of the course, you'll have a deeper understanding of how conflicts arise and grow, how to anticipate, and how to tackle them on a win-win outcome.

You'll have a section with support material and templates at the end of the course, downloadable.

You'll also find a slide-pack explaining how this course is relevant to your career.