In this course we will discuss about what is Dynamics 365, How it is transformed to current state.

01. Dynamics CRM to Dynamics 365 Journey: In this lecture we will learn about how Dynamics CRM entered into the CRM Market and how subsequently it transformed to Dynamics 365 with addition of extra features.

02. Basic Information on Dynamics 365: In this lecture we will discuss about what is CRM ? Core processes of CRM (Sales,Service & Marketing) and what are the offerings from Dynamics 365 along with these core CRM features.

03. Dynamics 365 Environment Creation:In this lecture we will learn how to create environments to address CRM core processes.

04. Different App Creation including Power Apps, Power Automate, Power BI, Power VA: In this lecture we will learn how to create different apps including how to register in Power Apps, Power Automate, Power BI, Power Virtual Agent.

05. Power Platform Admin Centre & On-Premise Data Gateway: In this lecture we will discuss about navigations related to Power Platform Admin Centre along with how to install and configure on-premise data gateway.

06. New UI for Trial & History of Environment: There is a change in UI for the trial environment creation portal along with some new cool features tried to include in this video.

07. D365 Channel Integration Framework: There are some scenarios where D365 need to integrate with 3rd Party CTIService providers e.g. Genesys, Cisco etc. in that case how to configure this Lecture tried to cover.

At the end of the lecture we should have a fair idea about basics of Dynamics 365 and Power Platform including Power Apps, Power Automate, Power BI, Power Virtual Agent.