"Just put off until tomorrow what you are willing to die without doing". Pablo Picasso.
AaZ Demand Management ((OTRS)) Community Edition
Se você quer aprender mais e não sabe por onde começar, se você fez algum curso mas não entendeu nada, se você que saber todos os conceitos importantes que cercam a solução de ITSM((OTRS)) Community Edition, se você é universitário buscando conhecimento, se você quer ter uma visão geral e uma excelente base para saber caminhar sozinho, o seu lugar é aqui. Vamos aprender de uma forma didática mesmo para quem nunca viu o assunto.
Uma plataforma de comunicação inteligente, ágil e segura
O ((OTRS)) Community Edition é um sistema moderno e flexível de gerenciamento de tickets e processos que permite a profissionais de gerenciamento de serviços de qualquer setor acompanhar o ritmo do ambiente de negócios atual, extremamente rápido e com foco em resultados.
Accurate assignment. Quick notification.
The ((OTRS)) Community Edition has built-in role management and authorization tools for individuals or entire teams that ensure requests are assigned to the responsible department quickly and with all task related information included.
Having a fast response time is a critical factor, so the ((OTRS)) Community Edition ensures that requests do not disappear or remain unanswered. Notifications, reminders and forwarding management processes ensure that requests are evaluated and processed quickly. Even the service requester can be notified of the ticket's processing status at any time.
Work: Communication that improves efficiency
Exclude the guesswork factor from day-to-day operations. The ((OTRS)) Community Edition organizes internal and external communication through clear structures and optimized processes. This means that your team avoids mistakes and completes tasks quickly. The result: fast, high-quality service delivery.
Management: Stay one step ahead of the competition
The ((OTRS)) Community Edition provides valuable resources for strategic management - such as performance metrics. Reporting tools help you take a long-term view of inter-departmental operations, so you can make information-based decisions faster than your competition
Optimize workflows to increase efficiency.
Community Edition Process Models ((OTRS)) are ideal for standardized and frequent processes. Its use increases quality and efficiency. Examples of common templates that can be integrated with ((OTRS)) Community Edition at installation:
Holiday Requests
Room Reservations
Material Requisitions
Travel expenses
Relevant Complaints
