This course teaches proper telephone etiquette in a professional work setting. The course is divided into 10 sections. This first section is the Course Welcome. Sections 2, 3 and 4 provide you with the fundamental knowledge you need to consistently display proper phone etiquette. Sections 5 through 9 deliver practical tips and guidelines to help you put your best foot, or in this case voice, forward when handling calls and callers. The final section wraps up the course and prepares you for your next steps.

By the end of the course, you’ll be able to effectively recognize the different aspects of telephone language, properly manage inbound and outbound calls, handle angry and rude callers, and skillfully send and receive phone messages.