Are you new to customer service or need a refresher? This course is great for both new and old customer service workers.

Packed with educational material as well as informative videos this course covers:

What is customer service? A great chance to reflect on what customer service means to you.

The 7 steps of customer service

Consistency – defines how important consistency is in customer service

The contrast between a service officers personality and their level of knowledge when servicing customer needs – how to balance these 2 elements for a holistic approach to customer service

Turning problems around – how can a service team member turn a problem around and win back a bad interaction

Courtesy is king – the importance of courtesy when dealing with customers

Build relationships – how important is building relationships and how this can be undertaken by staff

Make the occasional mistake – discussion on the topic of mistakes and the part they can play in the process of learning and growing as a customer service officer

Make every interaction a Win – the importance of trying to make every interaction a win for both sides as well as how to do so where possible

This course is packed with videos and real-world examples of both good and bad service. Included are strategies from industry leaders such as Ritz-Carlton.

The material in this course will be invaluable for all who seek to improve customer service.