Video description
Business psychologist, advisor, and consultant to organizations across six continents, Dr. Melanie Katzman provides 52 proven ways to ignite productivity and to create a deeply rewarding work life by connecting to yourself, your organization, and the wider world. Readers will discover the outsized effect of small behavioral changes that will reduce the sense of loneliness and frustration at work and help them establish respect, grow loyalty, resolve conflict, fight fear, and make a real, lasting impact on others.
Table of Contents
Open
Preface
Part 1: Establish Respect
Chapter 1: Smile
Chapter 2: Say “Please”
Chapter 3: Say “Thank You”
Chapter 4: Call People By Their Names
Chapter 5: Offer Praise
Chapter 6: Got It? Then Say So!
Chapter 7: Provide Feedback
Part 2: Engage All Of Your Senses
Chapter 8: See Everybody
Chapter 9: Listen To Inspire
Chapter 10: Silence
Chapter 11: Touch
Chapter 12: Eat Together
Part 3: Become Popular
Chapter 13: Be Present
Chapter 14: Share Information
Chapter 15: Be A Magnet
Chapter 16: Know How To Enter
Chapter 17: Tell Stories
Chapter 18: Don’t Just Do Something, Sit There!
Chapter 19: Challenge Negative Thinking
Chapter 20: Have A Point of View
Chapter 21: You Don’t Always Have To Be Right
Part 4: Grow Loyalty
Chapter 22: Ensure Role Clarity
Chapter 23: Connect Jobs To The Larger Mission
Chapter 24: Offer The Gift Of Time
Chapter 25: Know When You Are Done
Chapter 26: There’s Plenty For Everyone!
Bank Social Collateral
Chapter 28: Stroke Their Narcissism
Chapter 29: Create Rituals
Chapter 30: Generate Joy And Laughter
Part 5: Resolve Conflict
Chapter 31: Stand In Someone Else’s Shoes
Chapter 32: Decode Your Colleagues’ Emotional Clues
Chapter 33: Apologize
Chapter 34: Accept That You Won’t Be Understood
Chapter 35: Negotiate A Psychological Contract
Chapter 36: Advocate For Yourself
Chapter 37: Name The Elephant
Chapter 38: Be A Simplifier, Not A Complicator
Part 6: Fight Fear
Chapter 39: Step Outside Your Comfort Zone
Chapter 40: Invite Others In
Chapter 41: Be A Gracious Host
Chapter 42: Be A Person First!
Chapter 43: Focus On Facilitation
Chapter 44: Build A Bridge
Chapter 45: Create The Group You Want To Be Part Of
Chapter 46: Be Practically Optimistic
Part 7: Have A Big Impact
Chapter 47: Explore The Unknown
Chapter 48: Honor History
Chapter 49: Embrace Aging At Work
Chapter 50: Leverage Your Platform
Chapter 51: Challenge The Status Quo
Chapter 52: Dream Audaciously
Close